Frequently Asked Questions
How can I receive my order?
- Local Pickup: Free pickup at Gaia’s Urban Eatery (62 Queen Street, Charlottetown, PEI C1A 4A6).
- Local Delivery: We deliver across PEI with our electric vehicle. Please see our Shipping page for more details.
- Shipping: We ship across Canada. 🇨🇦
How long will it take to receive my order?
Most orders are fulfilled by the next day. Exceptions would be for pre-orders, holidays, or inclement weather.
You’ll receive an email once your order is ready for pickup, delivery, or shipment.
How do pre-orders work?
Pre-order products are either new, special limited time products, or those that are currently sold out and being restocked.
The estimated timeframe for pre-orders will be listed in the product description, and these products will be clearly labeled as “pre-order” in the product title.
Please note that your entire order will be fulfilled when the pre-order product is in stock.
Where are you located?
We’re based in Stratford, PEI, just outside of Charlottetown.
What shipping materials do you use?
We use gently used materials from our own stock shipments for packing, such as packing peanuts, bubble wrap, and boxes. Only the label and tape are new, helping us reduce waste and keep our process eco-friendly.
Are all products vegan?
Yes! Every product at Vegan Island Pantry is 100% vegan, so you can shop with confidence.
Do you offer gluten-free options?
Yes, we have a selection of gluten-free items listed in our Gluten Free collection.
Are your prices tax-free?
Yes, our products are tax-free.
Can I return or exchange items?
Please see our Refund Policy.
How can I contact you with more questions?
Please reach out through our Contact Us page. We’re always happy to help!